Returns must be initiated within 14 days from the date of delivery.
Items must be in new, unused, and unassembled condition with original packaging and documentation.
Custom-made, personalized, or special-order items are non-returnable.
Clearance or final sale items are not eligible for return.
Proof of purchase is required for all returns.
Return Process
Request Authorization: Contact our customer service team to obtain a Return Authorization (RA) number.
Prepare the Item: Repackage the item securely in its original packaging, including all accessories, instructions, and components.
Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or shipping error.
Inspection & Refund: Upon receipt, our team will inspect the item. If the return meets our eligibility criteria, a refund will be processed within 10 business days via the original payment method.
A restocking fee of 20% may apply to certain returns.
Original shipping costs are non-refundable.
Damaged or Defective Items
If your furniture arrives damaged or defective:
Report the issue within 5 business days of delivery.
Provide photographs and a description of the damage.
We will arrange for a repair, replacement, or return at no cost to you.
Exchanges
If you wish to exchange an item, follow the return process and place a new order for the replacement item.
